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Learning Content Developer in Naperville, IL at WOW!

Date Posted: 2/8/2019

Job Snapshot

Job Description

Learning Content Developer

The primary responsibility of this position is to develop engaging, efficient, effective, and empowering training content to support all departments and teams at WOW. This position requires a deep understanding of technology, technical writing, and creative learning knowledge.

Duties and Responsibilities:

  • Supplies and supports content that impacts learning through multiple training modalities, based on team deliverables and company goals

  • Connects people to learning by crafting an experience that is reliable, easy, and pleasantly surprising -- every time

  • Defines, develops, and/or refines content for multiple departments, projects, and subjects

  • Infuses materials with excitement and engagement through accuracy in adult learning, technical writing, and creativity

  • Communicates with partners, SMEs, and all WOW teams

  • Maintains accountability of self and the Learning Content Development team

  • Develops material for presentation in multiple formats, including instructor-led, self-study, eLearning, LMS, blended, micro-learning, gamification, and other media tools

  • Performs needs analysis, specifying graphic movement, format, and polished learning

  • Evaluates and measures content to refine and improve learning

  • Coordinates and reviews materials to ensure consistent delivery and implementation of all company initiatives and effective knowledge transfer to participants

  • Actively engages in communication, identifies and acts upon opportunities

  • Builds, develops, and refines content based on new and existing courseware and ensures content is accurate, concise, and sustainable

  • Runs quality assurance checks by testing the course from a technical and accuracy perspective

  • Presents content to partners, conducts train the trainer sessions, and implements feedback into courseware

  • Customizes material for specific audiences or markets as needed

  • Provides creative engaging content for compelling learning

  • Completes analysis of quality by monitoring patterns and trends and uses analysis findings to make improvement recommendations in learning content

  • Organizes plans for project initiatives to provide expectations of material delivery and materials needed as a team member

  • Adopts feedback and supplies solutions and updates

  • Supports collaboration, and communicates early and often

What we're looking for:


  • Two year college degree in a relevant business field, 2-3 years related experience, or an equivalent combination of education and experience

Experience/Skills Needed:

  • Creatively collaborate with a fun team

  • Effectively self-manage project assignments

  • Deftly multitask and effectively organize time

  • Work independently (self-motivated) and adapt work schedule to the needs of the department

  • Communicate effectively (verbally and in writing) across all departments and at all levels of the organization, including by demonstrating active listening

  • Effectively analyze problems and reach resolutions in a timely manner

Computer Skills:

  • Excellent computer skills, with shown ability to learn new applications

  • Proficiency in Microsoft Office (Word, PowerPoint, and Excel)

  • Basic understanding of HTML and coding, Adobe and other authoring software, Snag-It and G Suite

  • Basic understanding of learning management systems (LMSs) and knowledgebase repositories

  • Experience in videography and photography a plus

  • Experience using portable document format PDF conversion utilities

WOW is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer