Field Service Tech-Locator - Huntsville, AL at WOW!

Date Posted: 5/12/2023

Job Snapshot

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Job Description

You are looking at this posting because you want something significant in your career. We believe that's the first step to joining our team in addition to sharing our vision. We want individuals that connect with people through shared experiences. That's our vision anyway, connecting people to their world through our company's experience: Reliable, Easy and Pleasantly Surprising, every time. Currently, we're looking for someone who shares that vision of ours to be a key member of our team. The Field Service Technician- Locator is responsible for using metallic cable coding locating device to identify existing plan. As trained, installs and repairs broadband communication system in compliance with company technical standards from consumer device to exterior tap location.

Duties and Responsibilities:

Crucial responsibilities include but are not limited to those listed below:

  • Prioritizes and completes locating work in timely fashion, consistent with WOW!’s or contractor’s scheduling requirements
  • Reads maps and system prints to determine where located jobs will be completed
  • Communicates work inquiries and work results in a timely fashion (usually by e-mail) with supervisor, contractor or other relevant parties
  • Assures system security by terminating unused ports and tag drops and locking pedestals
  • Takes voltage measurements
  • Understands/applies FCC and NESC technical standards
  • Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA, and WOW! standards)
  • Completes all tasks to WOW! quality standards
  • Maintains professional appearance and behavior at all times
  • Maintains excellent attendance
  • Keep motor vehicle in proper working order per company policy, including equipment & toll inventory, vehicle security and vehicle maintenance
  • Trains employees
  • Attends to other duties as assigned


To perform this job optimally, an individual should possess the ability to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Able to present technical information to a non-technical audience
  • Independent worker
  • Able to accurately measure distances using tapes and other measure devices
  • Able to use assigned testing equipment including underground locator and TDR
  • Able to operate office equipment, fax, copier, etc
  • Able to handle partner concerns and time-critical issues
  • Able to work flexible hours as the need arises, including evenings, weekends and on-call shifts
  • Must have a valid drivers license and good driving record


Position requires a high school diploma or GED

Digital Literacy:

Basic digital literacy; internet and email are required.

Physical Demands/Working Conditions:

The physical demands described here are a sample of those that must be met by an employee to succeed in this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work while standing most of the time
  • Ability to walk or work over all types of terrain, in various types of weather
  • Ability to carry, climb, and operate extension ladder (approx 28 feet and 75 lbs)
  • Ability to differentiate between different sizes and colors wires
  • Complete work in extreme places and situations (i.e., roofs, and utility poles)
  • Efficiently utilize drills, hammers, wrenches, screwdrivers and other hand tools
  • Ability to handle small components
  • Ability to use close vision, peripheral vision and adjust focus
  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
  • Ability to life up to 90 pounds
  • Ability to operate computer and test equipment
  • Work safely near power lines and electrical equipment
  • Ability to drive company vehicles in a safe manner

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran