Field Sales Manager - Madison Heights, MI at WOW!

Date Posted: 6/13/2022

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Job Description

The Field Sales Manager is responsible for effectively managing and monitoring a hybrid team of Business Account Executives and Enterprise Account Executives. The team is responsible for the sale of WOW! Business portfolio standard business products for small to medium businesses, as well as coordinated communication structure to enterprise customers such as multi-site regional businesses and/or large organizations with headquarters in the market. In an effort to improve sales revenues and consistently meet corporate objectives, This role will ensure efficient sales team staffing, performance, and training readiness of sales professionals.

Duties and Responsibilities:

Crucial responsibilities include but are not limited to those listed below:

  • Maintains expertise on the WOW! Business portfolio of products/services to effectively lead a team of individual sales contributors: Ethernet, Internet, and the entire suite of Voice offerings to business customers ranging from 5-300 employees
  • Ensures competence and continuity (i.e. retention) of qualified Business Account Executives and Enterprise Account Executives through optimum selection, training, development, appraisal and motivation techniques
  • Develops business plans with each Business Account Executive and Enterprise Account Executive while coordinating sale promotions and incentives to meet business goals and objectives
  • Ensures team and individual achievement of all sales, plus quality, goals, and standards
  • Supervises employee performance; effectively coaches and advises to nurture role compatibility, maximum efficiency, and ongoing continuous improvement and growth. Regularly and appropriately addresses personnel issues/performance issues in accordance with company policy.
  • 100% compliance to (company CRM) which includes ongoing: preparation, analysis, and maintenance of records of individual (as well as group) sales and performance activities relative to business goals and objectives
  • Ensures accurate forecasts in of annual, quarterly, monthly & revenue unit numbers through experience with data processing and analysis
  • Collaborates and coordinates efforts with other internal teams and groups throughout Commercial Sales to ensure functional effectiveness and efficiency for the overall territory team structure
  • Assesses, develops, and implements standard methodologies that contribute to improved performance and overall success
  • Models the way “from the front” to set the cadence and pace for the team
  • Coaches, develops, appraises, and motivates individual Business Account Executives and Enterprise Account Executives to achieve and exceed assigned objectives.
  • Ensures delivery of ongoing education for all team members in sales planning tactics; ensures compliance with interpersonal training requirements


To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to assist those with disabilities to perform the essential functions.


Bachelor’s degree from a four-year college or university is preferred or an equivalent combination of education and experience

Experience/Skills Needed:

  • 7-10 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3-5 years of experience managing individuals selling to enterprise customers
  • Must possess excellent written and verbal communication, interpersonal, planning and organizational skills
  • Demonstrated ability to consistently exercise independent judgment and discretion in matters of significance

Digital Literacy:

  • Intermediate to advanced command of PC tools including email and MS Office
  • Ability to learn billing software systems and access online support/tools

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to communicate verbally and in writing with customers and other employees
  • required to use hands to type, handle objects and paperwork
  • required to reach and hold on to items at chest level or reach above the shoulder
  • required to use close vision and be able to focus
  • regular travel to customer locations and WOW! offices will be required

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran