Cloud Operations Engineer III - Work From Home at WOW!

Date Posted: 5/17/2023

Job Snapshot

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Job Description

For remote positions, employees can sit in one of the following states:  AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX.  Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.

The Engineer III, Cloud Operations will be responsible for leading any improvements in the release velocity of application developers within the cloud environment through designing best practices and procedures to support deployment automation, advanced monitoring, and high availability architecture. A Cloud Operations Engineer III will also provide senior-level subject matter expertise to teams looking to migrate existing applications and infrastructure into the cloud. This position will help formulate and drive initiatives within the team

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Analyze opportunities and pain points within the user base and drive initiatives to improve the internal customer experience.

  • Contribute to the development of DevOps principles to facilitate the management of public cloud and code deployments for WOW and its internal cloud consumers.

  • Partner with other internal teams, business stakeholders and external vendors to drive the successful use of our systems and processes.

  • Lead the continuous improvement of our monitoring systems to detect and resolve potential service impairments within the cloud.

  • Analyze and make recommendations towards disaster recovery planning, testing, and response with a focus on system recoverability.

  • Provide expert-level input towards well-architected best practices during a product’s technical design

  • Maintain the stability and performance of the cloud platform.

  • Conduct regular auditing and provide insights and recommendations to optimize our cloud computing costs.

  • Provide senior-level operational support for infrastructure artifacts within the cloud.

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience in a related endeavor.

Experience/Skills Needed:

  • 4+ years of demonstrated experience maintaining SaaS applications in one of the major platforms (Azure, GCP, AWS, IBM Cloud).

  • 2+ years of experience with a server operating system (preferably Linux).

  • 2+ years of experience building monitoring solutions within an enterprise platform.

  • Deep Knowledge of Jenkins and Github CI/CD Pipeline automation and integration.

  • Advanced experience configuring and maintaining Rest APIs in production environments.

  • Intermediate and above programming skills in at least one of the following languages: python, bash, or javascript.

  • Experience with implementing Terraform and Terragrunt within an enterprise environment.

  • Advanced knowledge of kubernetes, specifically within Amazon’s hosted solution (EKS).

  • Comfort with DNS configuration and architecting domain resolution across a multi-account system.

  • Comfort designing and implementing networking architecture across transit routing systems in the cloud.

  • Exposure to MongoDB within a production environment.

  • A self-starter who is driven towards continuous improvement and adopting new technologies.

  • Ability to effectively explain complex topics to a non-technical audience.

  • Experience with Docker containers and Kubernetes is a plus.

  • AWS Certification is a plus.

Other Computer Skills:

Windows, Linux, and Mac operating systems


Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and listen within meetings

  • Required to use hands to type, handle objects and paperwork

  • Required to use close vision and be able to focus

  • Some travel may be required

WOW! offers a generous benefits package including:

  • Medical, dental, and vision insurance

  • 401k with a company match

  • Paid time off and paid holidays

  • Tuition reimbursement

  • RSU Stock Grant


All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran