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Business Order Entry Rep in Evansville, IN at WOW!

Date Posted: 2/7/2019

Job Snapshot

Job Description

Summary:


The position is responsible for the accurate QC, billing, and entry of all business orders for complex and simple installations.


Duties & Responsibilities:


Essential Duties and Responsibilities include the following but are not limited to:



  • Verify and process all business orders including: new installations, upgrades/downgrades, service requests, LNP's, disconnects, and contract renewals

  • Complete order entry and billing activity for business customers

  • Screen business orders for accuracy, such as pricing, discounts, etc.

  • Understand task dependencies and timing required to provide customer with a seamless installation

  • Status opportunities in the CRM for accurate commission payout

  • Keep supervisor advised of any operational issues with regard to the order

  • Gather data and prepare reports to measure the effectiveness of our service and support activities as required by management

  • Other necessary clerical work as defined by management, including research, filing, assistance with mailings, and other related duties

  • All other duties as assigned


Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


To perform this job successfully, an individual must have exceptional organizational skills and be able to multi-task. They must also be able to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards



  • Good knowledge base of Internet, Cable and Telephony

  • Must be detail oriented and well-organized

  • Trouble shooting skills

  • Excellent written and verbal communication skills

  • Excellent time management skills


Education/Experience:


High school diploma and equivalent work related experience.


Computer Skills:


Proficiency with word processing and spreadsheet software, Internet software and e-mail. Ability to learn billing software systems and access online support/tools


Physical Demands/Working Conditions:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit and reach with hands and arms. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.



  • regularly required to talk and hear

  • required to use hands to type, handle objects and paperwork

  • required to reach and hold on to 10+ pound items at chest level or reach above the shoulder

  • required to use close vision and be able to focus

  • required to work designated shift hours



WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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